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HeliProz
Policies |
| Here's all the stuff that you probably want to
know about. The main thing you need to know is that we are in this business
to provide a level of caring, competent support and service that is far
better than the "norm" in the RC industry, with extremely competitive
pricing on ALL of the things we sell - not just a few selected big items.
We have a full retail hobby store located in Billings, MT and we just
recently upgraded to a HUGE facility with 20 acres of flying space so stop
by if you are ever in Big Sky Country!
Please understand that we generally have NO control over availability of
products and pricing. Either is subject to change without further notice. We
are not responsible for typographical errors in any media.
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Click on the
links below for more info: |
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Free Shipping
Policies |
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Orders
of $100 or more get FREE standard shipping in all 50 states and to our
soldiers at APO/FPO's!**
Yet another reason to love HeliProz! We now offer US Priority Mail shipping
for our customers that prefer postal shipments.
There are some stipulations such as package size,
but this will allow for our customers to have smaller packages delivered
quickly and with more delivery days than UPS.
**Large packages are NOT included when using the US Postal service.
We will help with the shipping to get it into the smallest but still safe
package. The USPS has dimensional regulations that can skyrocket the cost of
shipping on larger packages. It will be up to you whether you would like to
pay that cost in order to use the postal service or choose UPS.
We will still cover UPS Ground Shipping on ALL orders over $100, regardless
of size!!
Orders over $100 qualify, ON THE WEB or ON THE PHONE! |
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Basic Shipping
Information |
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On WEB (only) orders UNDER $100 we charge a flat $5.99 for UPS ground. No
matter the weight, no matter if it's oversize. Phone orders under $100 pay
whatever the actual shipping charge is. We'll charge you OUR LOWEST IN-STORE
PRICE (even if it's lower than what's posted!) for the merchandise. The FREE
UPS Ground and small package USPS offer ALSO applies to all phone orders!
We ship via UPS and USPS. For any other method of shipping do NOT order via
the web store - call or e-mail us to make arrangements. ORDER MONDAY thru
FRIDAY by 5 PM EASTERN AND YOUR ORDER WILL SHIP THAT DAY!! (That's 4
Central, 3 MST and 2PM West Coast).
Note, WE CHARGE ONLY whatever the current rates are (regardless of order
size) for UPS 3-Day, 2-Day (Blue Label) and Overnight (Red Label) shipping.
Please send a note if you place an order on Friday and want Saturday
delivery. UPS charges an additional $15 for this service. You can go to
ups.com or usps.com to see the rates, our zip is 59102. Just remember that
UPS charges based on SIZE for all air services - most 30 helis are billed at
25# rate, 60 helis at 43# rate. We still also pay HALF of 3-day UPS shipping
to help make a quicker and less expensive transit time to our east coast
customers. The amount is calculated at checkout. |
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Same Day UPS/U.S.
Priority Mail Shipping |
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Any WEB order placed on a business day by no later than 5PM Eastern Time
(that's 4pm in Chicago, 3PM in Denver and 2PM in California...) WILL BE
SHIPPED via UPS that same day. If not, WE will pay the shipping or upgrade
to 1-day faster method at our cost. Non-US orders DO NOT get this guarantee
due to added paperwork and processing times. UPS PHONE orders placed by 6:00
PM EST WILL SHIP SAME DAY. U.S. Postal Orders must be placed over the phone
by 5 PM EST as the postal service has an earlier pickup time.
NOTE - We manually e-mail you when we retrieve the web store orders from the
secure server. If you do NOT get an e-mail within 24 hours then something
went wrong and you should contact us.
On some items we may have pricing that's actually LESS than what we are
allowed to show on the web site or in our ads. So what if you order one of
those items via the web store - will you pay more? ABSOLUTLEY NOT! If the
current in-store price is less than what the web site shows, we'll REDUCE
THE CHARGES for the order and shipping. |
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Ordering Info |
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Our SECURE ON-LINE STORE has all of our products listed. Not completed with
all pictures or long description, but you can see what we are selling, what
price*, whether it's in stock and then you can ORDER it through a SECURE
server.
*NOTE:
On many items, such as Align, OS engines, Futaba radios and Gyros, JR
Radios, Gyros and Helis, we CAN NOT POST OUR ACTUAL SELLING PRICES. This is
due to the "Minimum Advertised Price" policies of these distributors. Most
of these items will say "Call for pricing," but rest assured we are almost
always the BEST PRICE IN THE COUNTRY and we will AUTOMATICALLY ADJUST THE
PRICE to our actual, lower selling price when we process your order.
We don't like the MAP price crap, and some vendors are apparently incapable
of enforcing it, so you will sometimes see these items advertised elsewhere
at lower prices, against the policies in force. WE DO NOT DO THAT - we treat
our suppliers honestly and fairly just as we treat our own customers
honestly and fairly. BUT WE ALMOST ALWAYS HAVE THE BEST ACTUAL PRICES!
You will find every product we have (and some we're already out of) with
pricing and ordering information, along with SEARCH, REVIEW and CHECKOUT
functions. We will UPDATE the availability status EVERY BUSINESS day to try
to avoid having you order items we're out of. You should get an e-mail
response to your order within several hours (during business days!).
Needless to say, if you have any problems with the on-line ordering process
you can call us and we'll get them solved. NOTE! You should have your
browser set to ACCEPT COOKIES for the store to operate properly. No, we
don't collect secret information on your bootlegged software or what lingere
sites you've been visiting - the store software just uses the cookies to
identify who you are and to authenticate that it is actually you throughout
the order/checkout process.
We accept Visa, Mastercard, Discover and Paypal for payment. |
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MAP Pricing Policies |
| Yeah, we know that some of our competitors
conveniently "forget" and post prices lower than the distributor's "MAP"
(Minimum Advertised Price) or "SMRP" ("Suggested" Minimum Retail Pricing).
So from time to time, those who break the rules will "appear" to have lower
pricing than HeliProz. We don't much care for the SMRP's and MAPs, but we
try hard to be just as honest and open with our suppliers as we are with our
customers. So we spend a lot of time checking to make sure we are in
compliance. Great Planes, Horizon Hobby and Ace will not allow us to have
any pricing below THEIR smrp or map shown in ANY printed advertisement OR ON
OUR WEB SITE!
Of course, they are quick to point out that they can't tell us what to
actually CHARGE you for the products (that would be an illegal price-fixing
issue) - just what we can SHOW you.
Bottom line is this - WE FOLLOW THE RULES - BUT - WE ARE PRETTY OFTEN THE
BEST PRICE! (Not even counting the free shipping and best service!) So give
us a call. We don't mind, use the toll free number! Or you can e-mail us if
you prefer. For any OS Engine, for any Futaba or JR Radio or Gyro or Servo,
or for any brand Helicopter, DO YOURSELF A FAVOR... Give HeliProz a Call!
NOTE - Our parts, tools, and accessories pricing are most often NOT
subject to these rules so they are posted at the actual selling price. PLUS,
remember that we ALWAYS GIVE YOU THE BEST PRICE - if the web store shows a
higher price on an OS engine than our in-store sale price, we will ALWAYS
reduce the price to the lower price.
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Orders Originating
Outside of the United States |
In an effort to try and help protect cardholders against identity theft,
HeliProz has decided to take steps towards making it more difficult for
people to use stolen credit cards on our website.
As of March 1, 2008, we will require all out of country orders to be placed
with two options:
1) PayPal: Orders that are placed on the website via PayPal will ship
out as normal. PayPal uses a system that verifies cardholder information and
addresses before they will allow you to use their services. This makes it
very easy for out of country customers to order from us. Click here to be
directed to PayPal to set up an account today. This is the most secure way
for our customers to order from us and it allows us to process orders
without having to ask for more paperwork to be sent for verification as
PayPal takes care of all of that at one time so that you never need to
provide a company that information again. This is the method we would
recommend for our out of country customers.
A note on our PayPal orders: We do not charge a flat rate for
packages shipping outside of the country as the charge varies from country
to country. Therefore we receive the order and calculate the exact shipping
charges for that order. We only charge what the post office charges us, no
handling fee. We will send the request for payment once we receive the order
(the requests ALWAYS get sent right after we download the orders into our
mail order software) so the order can still go out on the same day, as soon
as you accept the payment.
2) Credit Cards: If you do not have PayPal and would rather use a
credit card to make purchases from our store you will need to provide us
with some additional information. Out-of-country credit cards do not have
the ability to verify with the same information as in-country cards (ie.
address and zip code). In order to verify that you are holding the credit
card and that you are the card holder we will require that you either e-mail
or fax us a copy of your credit card and a picture id so that we can verify
you are the card holder. |
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Out of Country
Shipping Options |
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We ship out of the country via UPS Express Saver, USPS Express Mail Service,
Priority Mail Service, or, on very very small and inexpensive products we
can sometimes ship via First Class Mail.
For UPS rates you can log on to
www.ups.com.
We charge 20% off of the published rate. Please note that UPS charges
dimensional weight for air packages. 250-500 size kits are in the 9 pound
range, 30-50 size kits are in the 25-30 pound range and 60-90 size kits are
in the 35-43 pound range.
For postal rates you can log on to
www.usps.com.
This site will tell you cost and time options for each service. Please note
that when the site says 3-5 days for Express Mail it means after the package
has cleared customs which can take a few more days. We prefer to use EMS or
PMI, but on very small (1 pound) and very inexpensive (under $50) orders we
will use First Class Mail upon request. This service is not insured and can
take a few weeks or more to receive to please be sure that you are willing
to take that risk.
Also, be aware that we do take every effort we can to catch thieves when
they use stolen credit cards on our website. If we feel that there is a
chance a person is trying to use a fraudulent card we will ALWAYS contact
authorities and do what we can to a) cancel the credit card and b) catch the
person that is trying to use the card. We have already had 3 people arrested
for identity theft and we do not plan on letting up on our pursuits anytime
soon. So, plain and simply put, do not attempt to use stolen cards on our
site as we will pursue legal action AND we will start posting shipping
addresses on our website of stolen cards to help other vendors avoid this
situation as well. |
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Payment Terms |
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We accept Visa, Mastercard and Discover, as well as PayPal, for payment.
That's all. We do NOT ship COD, sorry - the added cost is not conducive to
our goal of having the best overall pricing. We will accept money orders or
certified checks for any order, but suggest you call first to get a shipping
quote. Non-certified checks may, at our discretion, be held to verify funds
prior to shipping. American Express cards can only be used through our
PayPal option at this time, but still allows you rack up those points!
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Price
Matching Policy |
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We have a lot of customers call us and ask about price matching… It is
impossible to say we will 100% price match any vendor on the market due to
grey market, blowout pricing on overstocked inventory, bulk items, etc. We
will, however, attempt to match any legitimate, brick and mortar, US
dealer’s regular prices. If you find something that is priced lower than we
are advertising or a combo that we may not have as a combo option but that
we could make up for you, give us a call!
We already offer free UPS Ground shipping on all orders over $100, even
oversize packages which most vendors do not offer. We will take that into
consideration for the overall cost of the package.
As stated before, there are some times that a company may have a spectacular
price on blowout items that they are just trying to liquidate and we will
probably urge you to take advantage of those prices! If you call about
another company’s price, please have the price, company name and shipping
price so that we can check it out! As it is, we strive to provide the lowest
prices as well as SERVICE, which is something that many of the “too good to
be true price” stores do not offer. We are here for YOU and want to provide
the perfect balance of excellent pricing AND customer service. So call us up
and let us prove it! |
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Back Orders |
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We will NEVER CHARGE YOUR CARD for anything on backorder until it is ready
to ship to you.
For orders over the web site and on the phone, if you order a product that
SHOWS as out of stock, we will ship the in-stock items and treat the
backordered items as a separate order including billing for shipping if
applicable except we only charge $4 for the backordered shipment if it's
under $100.
We are unable to hold backordered items on PayPal orders. If you order
something that shows out of stock and you are using PayPal, the item will be
deleted from your order and the amount will be refunded to your account.
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General Warranty
Policy |
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Most items (electronics, engines, kits, batteries...etc.) that HeliProz
sells have a warranty. In the event that an item you purchase requires
warranty repair or replacement the item must be returned to the
manufacturer/distributor of that item, excludes Mavrikk brand. HeliProz
cannot accept defective items for warranty, as the manufacturer/distributor
insists on handling all warranty claims. The reason for this policy is that
HeliProz is not a service center, and has no facilities for testing,
repairing or determining whether an item is in fact, defective. By placing
an order with HeliProz, you are agreeing with this policy. If you are unsure
who to contact for product warranty, please give us a call. |
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Battery Warranties |
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Lithium Polymer batteries are very sensitive to misuse and over discharging.
For this reason HeliProz cannot warranty any Lithium Polymer Batteries that
we sell. Like electronic items, batteries are usually warrantied by the
manufacturer and it is the responsibility of the user to seek any warranty
claims with the manufacturer. Please do not return defective/swelled
batteries to HeliProz, instead if you feel there is a defect with a lithium
polymer battery, please contact the manufacturer for warranty claims. |
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Damaged Items |
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If you are not certain that a package is still intact when it arrives, MAKE
THE DELIVERY PERSON WAIT while you open the box and verify that the contents
survived. Never accept a badly beaten package - from us or anyone else. If
there is damage or the shipping box has been broken open and parts are
missing, REFUSE delivery and call us. If you have accepted a package and
then find that there was damage to an item(s), contact UPS immediately for
instructions on filing a claim. In most cases the companies who sell us
products require that the end-user be responsible for contacting them if
there are missing or damaged parts not caused by shipping. Clearance items
are not covered by any warranty through HeliProz, you will need to deal with
the manufacturer of that item. By purchasing clearance items you are
agreeing to these terms.
IF YOU GET AN ITEM THAT IS DEFECTIVE WHEN YOU OPEN IT - DOA - then CALL for
instructions, or e-mail sales@heliproz.com. Normally we will replace it upon
return, IF the parts are available to replace it. IF it is a kit missing
parts, contact the manufacturer, they all require customers to work directly
with them on such issues. |
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Mistakes and Returns |
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If WE make a mistake and ship the wrong item, call us for authorization to
return the item for exchange or full refund.
If YOU make a mistake and decide you don't want an item or ordered the wrong
thing, call us for instructions. Most items can be returned as long as they
are in exactly the same condition as when we sent them. Some items do incur
a restocking fee, and some items are not returnable if they have been
opened. (Would YOU want to buy a radio that someone had messed with? Or a
heli that may have missing parts? Me neither!)
Please fill out the
Return Authorization Form
and include with your order!
ANY item returned will ONLY be credited IF you have PRIOR AUTHORIZATION, all
of the original packaging AND the invoice (make a copy) and return the item
to our store with all shipping and insurance fees paid. We do not accept any
CODs. Unauthorized returns will be refused and you will be charged by your
carrier for shipping both ways. |
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Important Legal
Information |
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R/C Helicopters are not "toys," they are operational helicopters with all
the inherent dangers of such devices. Construction and operation of
helicopters requires training and caution. HeliProz Inc. makes no claim of
guarantee, warranty or any other claim, expressed or implied, that any item
purchased is suitable for any purpose including the intended purpose.
Further, you specifically agree when placing any order that you will hold
HeliProz Inc., its officers, employees and assignees, completely harmless
and free of liability for any damage, harm, or claim arising from the
purchase, assembly, use or misuse of any product(s) purchased from us.
Nothing said, written or implied by any person connected with HeliProz Inc.
shall invalidate any of the preceding disclaimer. The purchaser assumes all
liability for all potential damages or claims that might arise from the
purchase or handling of any items purchased.
HeliProz Inc. reserves the right to refuse service to anyone for any reason.
We may require faxed signatures and copies of credit cards prior to shipping
any order.
We are fully aware that you have a choice in where you buy your products. We
thank you sincerely for choosing us. |
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Less Important Legal
Information |
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We are further not responsible for any damage done to purchaser by any
spouse or significant other due to purchase of any item(s) from us, either
before or after the credit card bill arrives. We assume no responsibility
for lost wages or promotions at work caused by your use of hobby products
purchased from us. Loss of hair is specifically not our responsibility, even
if due to trying to master inverted tail first flight. Damage to mental
health is a potential byproduct of flying RC helicopters and we are not
liable for that either.
No animals were harmed in producing this business as far as we know, though
one of our cats is pretty upset about the long hours we spend at the store.
Any similarity to any other person or heli shop is strictly unintentional
and not very likely. We have no idea at all whether our products are Y3K
compliant. |
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Toll Free: 1-877-435-4776 | M-F 8:30-4:30 MTZ | Outside 48 States: 1-406-245-8480
sales@heliproz.com | 2885 Farley Lane, Suite 1, Billings, MT 59101
© 2009 HeliProz Inc. |
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