Spectrum DX5e Trainer Jack Service BulletinIf your DX5e was purchased after March 10th, 2010, with the Trainer Jack located on the back cover with Product Identification Codes (PIDs) HA001F, HA002F and HA003F, please read the following advisory.
We have recently received reports of the DX5e transmitter’s trainer jack not working properly when used with the Phoenix Professional Radio Control Flight Simulator or in buddy box applications. The Phoenix simulator does not recognize that the DX5e has been connected, and the DX5e does not work properly as a slave transmitter in a buddy box application when connected to a JR X9303, X9503 or 12X transmitter or when used as a master with a Spektrum DX7 transmitter. This only affects DX5e Transmitters with a TRAINER JACK located on the BACK of the Transmitter purchased after March 10, 2010. To determine if your DX5e is affected by this service bulletin, remove the battery door and the batteries to locate the product identification number (PID). If your PID is HA001F, HA002F or HA003F, your transmitter is affected and may need to come back to Horizon for inspection and rework. Please Note: If your transmitter has one of these PIDs but you do not intend to use your radio with the Phoenix simulator or in a buddy box application with one of the JR or Spektrum radios previously mentioned, your radio will otherwise function properly and you may wish to refrain from sending it in for service. Please complete the on-line request form here. For US and Canadian consumers, Horizon will pay for all ground shipping charges to and from our US service center. Customers outside the US and Canada should contact their retailer or local Spektrum distributor. Within Europe, please follow these links to our service centers in England or Germany. Australian consumers can follow this link. Any transmitters with PIDs other than HA001F, HA002F or HA003F are not affected by this bulletin and do not need their trainer jacks inspected. If you have any questions, please call Horizon Hobby's We apologize for this inconvenience. While there is no evidence of any fire hazard associated with the melting, Horizon assumes no risk for any consumer failing to act upon this service advisory. Horizon is issuing the following advisory for DX6i transmitters with Product Identification Codes (PIDs) HA906X and HA907X.Product Identification (PID) codes may be found on the inside of the battery compartment of the DX6i transmitter.
PID within the battery compartment
PID on the DX6i box (beneath the UPC) Our service centers in the US, UK, and Germany have received several reports of short circuits occurring in the DX6i, melting some interior components. The cause for this issue is an incorrect trainer jack used in the assembly. Use of these incorrect trainer jacks by either a buddy cable or a flight simulator cable can create a short circuit, causing energy from batteries to be released in the form of heat inside the transmitter, melting interior components and generating smoke. Our investigation shows that only a small percentage of the transmitters are affected, and the situation has now been corrected at the factory, but all transmitters with these two PIDs should be returned to Horizon for inspection and, if needed, repair. Even if you do not currently use or plan to use your trainer jack, please return the transmitter for inspection. Please complete the on-line request form here. For US and Canadian consumers, Horizon will pay for all ground shipping charges to and from our US service center. Customers outside the US and Canada should contact their retailer or local Spektrum distributor. Within Europe, please follow these links to our service centers in England or Germany. Australian consumers can follow this link. Any transmitters with PID other than HA906X or HA907X are not affected by this bulletin and do not need their trainer jacks inspected. If you have any questions, please call our We apologize for this inconvenience. While there is no evidence of any fire hazard associated with the melting, Horizon assumes no risk for any consumer failing to act upon this service advisory. Product Recall: Spektrum DX6i transmitters with date codes 807E, 808E, 809E, 810E, 811E, 812E, and 901EAttention DX6i Users On January 30, 2009, Horizon Hobby, Inc. issued a service bulletin for Spektrum DX6i transmitters due to a concern of potential issues with stick potentiometers. Consumers were strongly advised to conduct a test to see if symptoms of these potential issues were present. After closely monitoring the situation, Horizon has determined that we need to physically inspect all DX6i transmitters with date codes containing 807E, 808E, 809E, 810E, 811E, 812E, and 901E, including those ending in "US", :"UK", or "DE". The date code will be found inside the battery compartment.
If your DX6i has one of these date codes Stop using your transmitter. If your DX6i does not have the listed date code DX6i owners whose transmitters do not have the above date codes are still advised to follow the January 30th service bulletin.
Spektrum If you have any questions, please call 877-504-0233 Futaba 12Z / 14MZ 2.4ghz recall. Check the ID number on your module.
The Futaba factory has recently notified us of a difficulty with some of the TM-14 modules that were produced and shipped to America in 12ZA and 12ZH transmitters between July 1, 2008 and September 30, 2008. Great Planes has worked with Futaba to verify our records; there have been less than two dozen of these items received in the United States which might exhibit these difficulties. To ensure that our customers don’t experience any problems with these modules we are issuing a recall on any transmitter which includes a TM-14 module with ID numbers: 08430001 through 08432345 and 08440001 through 08442504. If you have purchased a 12ZA or 12ZH transmitter after July 2008, we encourage you to look at the serial number for your TM-14 module to ensure that you do not experience any difficulties. If the serial number of your module falls within the range noted above, please contact the Futaba Service Center immediately for information on how to return your TM-14 module for replacement. Please note: When shipping your item to us we recommend that you insure it and use a shipper that offers a tracking service (for example by Federal Express Ground or UPS Ground). For shipments from Canada, you may prefer to use the postal service to avoid brokerage fees, however tracking is not available. If you include a copy of the receipt, Futaba will reimburse you the cost of the standard postage and insurance fees necessary to return this item to us. Please note: this does not include any expedited handling costs. We will also ship the replacement module to you free of charge. If you have questions or concerns, please do not hesitate to contact our Futaba Service Center at: 217-398-0007 or via email at: service@futaba-rc.com. Our staff is available to assist you Monday-Friday, 8am-5pm U.S. Central Standard Time. Futaba Service Center |
