Horizon is issuing the following advisory for DX6i transmitters with Product Identification Codes (PIDs) HA906X and HA907X.
Product Identification (PID) codes may be found on the inside of the battery compartment of the DX6i transmitter.
PID within the battery compartment
PID on the DX6i box (beneath the UPC)
Our service centers in the US, UK, and Germany have received several reports of short circuits occurring in the DX6i, melting some interior components. The cause for this issue is an incorrect trainer jack used in the assembly. Use of these incorrect trainer jacks by either a buddy cable or a flight simulator cable can create a short circuit, causing energy from batteries to be released in the form of heat inside the transmitter, melting interior components and generating smoke. Our investigation shows that only a small percentage of the transmitters are affected, and the situation has now been corrected at the factory, but all transmitters with these two PIDs should be returned to Horizon for inspection and, if needed, repair. Even if you do not currently use or plan to use your trainer jack, please return the transmitter for inspection.
Please complete the on-line request form here. For US and Canadian consumers, Horizon will pay for all ground shipping charges to and from our US service center. Customers outside the US and Canada should contact their retailer or local Spektrum distributor. Within Europe, please follow these links to our service centers in England or Germany. Australian consumers can follow this link. Any transmitters with PID other than HA906X or HA907X are not affected by this bulletin and do not need their trainer jacks inspected.
If you have any questions, please call our
Product Support group at 1-877-504-0233.
We apologize for this inconvenience. While there is no evidence of any fire hazard associated with the melting, Horizon assumes no risk for any consumer failing to act upon this service advisory.
Product Recall: Spektrum DX6i transmitters with date codes 807E, 808E, 809E, 810E, 811E, 812E, and 901E
Attention DX6i Users
On January 30, 2009, Horizon Hobby, Inc. issued a service bulletin for Spektrum DX6i transmitters due to a concern of potential issues with stick potentiometers. Consumers were strongly advised to conduct a test to see if symptoms of these potential issues were present.
After closely monitoring the situation, Horizon has determined that we need to physically inspect all DX6i transmitters with date codes containing 807E, 808E, 809E, 810E, 811E, 812E, and 901E, including those ending in "US", :"UK", or "DE". The date code will be found inside the battery compartment.
If your DX6i has one of these date codes
Stop using your transmitter.
Click here to request a shipping call tag to return your DX6i to Horizon.
You may also e-mail the Horizon Hobby Product Support team productsupport@horizonhobby.com please put "DX6i Transmitter Recall" in the subject line and include your shipping address, daytime phone number, and the date code from your DX6i.
If you have any questions, you can call us at 877-504-0233
Only the transmitter needs to be returned. Please remove any batteries prior to shipping.
Horizon will pay for all ground shipping within the United States and Canada.
Each transmitter will be inspected for the issue, repaired or replaced if necessary, and returned as soon as possible. We will work as quickly as possible, but we ask for your patience.
Due to the possibility of replacement, please document for your own records any model programs prior to shipping.
Inspected, repaired, or replaced DX6i transmitters will have date codes ending in "CM", "LH", "HA", or "X". No further action will be needed on transmitters with those suffixes
Consumers outside the US and Canada should contact their local retailer or distributor. International distributors may be found here.
If your DX6i does not have the listed date code
DX6i owners whose transmitters do not have the above date codes are still advised to follow the January 30th service bulletin.
As with all R/C aircraft, please check your controls prior to each flight.
Horizon Hobby and the Spektrum team apologize for this inconvenience. Your safety and enjoyment of the hobby are our first and foremost priority.
Spektrum
If you have any questions, please call 877-504-0233
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