Store Policies
Here's all the stuff that you probably want to know about. The main thing you need to know is that we are in this business to provide a level of caring, competent support and service that is far better than the "norm" in the RC industry, with extremely competitive pricing on ALL of the things we sell - not just a few selected big items.
Please understand that we generally have NO control over availability of products and pricing. Either is subject to change without further notice. We are not responsible for typographical errors in any media.
FREE SHIPPING OFFER - READ THIS!
Orders Originating Outside of the United States:
In an effort to try and help protect cardholders against identity theft, HeliProz has decided to take steps towards making it more difficult for people to use stolen credit cards on our website.
As of March 1, 2008, we will require all out of country orders to be placed with two options:
1) PayPal: Orders that are placed on the website via PayPal will ship out as normal. PayPal uses a system that verifies cardholder information and addresses before they will allow you to use their services. This makes it very easy for out of country customers to order from us. Click here to be directed to PayPal to set up an account today. This is the most secure way for our customers to order from us and it allows us to process orders without having to ask for more paperwork to be sent for verification as PayPal takes care of all of that at one time so that you never need to provide a company that information again. This is the method we would recommend for our out of country customers.
A note on our PayPal orders: We do not charge a flat rate for packages shipping outside of the country as the charge varies from country to country. Therefore we receive the order and calculate the exact shipping charges for that order. We only charge what the post office charges us, no handling fee. We will send the request for payment once we receive the order (the requests ALWAYS get sent right after we download the orders into our mail order software) so the order can still go out on the same day, as soon as you accept the payment.
2) Credit Cards: If you do not have PayPal and would rather use a credit card to make purchases from our store you will need to provide us with some additional information. Out-of-country credit cards do not have the ability to verify with the same information as in-country cards (ie. address and zip code). In order to verify that you are holding the credit card and that you are the card holder we will require that you either e-mail or fax us a copy of your credit card and a picture id so that we can verify you are the card holder.
Also, be aware that we do take every effort we can to catch thieves when they use stolen credit cards on our website. If we feel that there is a chance a person is trying to use a fraudulent card we will ALWAYS contact authorities and do what we can to a) cancel the credit card and b) catch the person that is trying to use the card. We have already had 3 people arrested for identity theft and we do not plan on letting up on our pursuits anytime soon. So, plain and simply put, do not attempt to use stolen cards on our site as we will pursue legal action AND we will start posting shipping addresses on our website of stolen cards to help other vendors avoid this situation as well.
Payment Terms
We accept Visa, Mastercard and Discover for payment. That's all. We do NOT ship COD, sorry - the added cost is not conducive to our goal of having the best overall pricing. We will accept money orders or certified checks for any order, but suggest you call first to get a shipping quote. Non-certified checks may, at our discretion, be held to verify funds prior to shipping. American Express charges WAY too much in fees to be of any use to us.
Same Day UPS Shipping
Any WEB order placed on a business day by no later than 5PM Eastern Time (that's 4pm in Chicago, 3PM in Denver and 2PM in California...) WILL BE SHIPPED via UPS that same day. If not, WE will pay the shipping or upgrade to 1-day faster method at our cost. Postal shipping or non-US orders DO NOT get this guarantee due to added paperwork and time involved. PHONE orders placed by 6:00 PM EST WILL SHIP SAME DAY.
Shipping Charges - Phone Orders
If you call to order, we'll give you the shipping charges along with the EXACT TOTAL of your order. (We hate it when we order something and they can't tell us what they're charging us!) We bill ONLY whatever UPS's rate is. NO HANDLING CHARGES on ANY type of UPS shipping.
Shipping Charges - Internet Ordering
Orders over $100 get free UPS ground in the 48 states. Web Orders under $100 pay $5.99 for UPS ground, which is considerably less than actual cost in almost all cases. When you check-out, you may of course select a faster UPS method, for which you will be billed at the current rate. FREE UPS GROUND offer ALSO applies to all phone orders, INCLUDING kits and oversize packages!
BACKORDERS
If we have a small part to ship and a big part (Heli, etc) out of stock we reserve the right to treat the larger shipment as a separate order and will tell you this when ordering. (Or at your request we MAY hold the small parts until the other items arrive and ship at one time. ) We will NEVER CHARGE YOUR CARD for anything on backorder until it is ready to ship to you.
For orders over the web site, if you order a product that SHOWS as out of stock, we will ship the in-stock items and treat the backordered items as a separate order including billing for shipping if applicable except we only charge $4 for the backordered shipment if it's under $100.
NEW POLICY Jan 1, 2003: ALL BACKORDERS under $20 will be automatically cancelled.
Non-USA or non-UPS shipping
Go to www.ups.com for rates on UPS Express shipping. (We bill you 30% less than their published rates). NOTE that you must add insurance, AND that all weights are based on PACKAGE SIZE, not actual weight. Very small parts order will be 3 pound rate, radios 20 pound rate, 30/50 kits 33 pound rate, 60/90 kits 50 pounds and ARFS 55 pounds.
We DO offer Post Office Express service to non-US customers. Go to www.usps.com and again be sure to add insurance. Many kits are too large to ship by postal EMS.
For either shipping method our address is: 1728 Lampman Drive Suite E, Billings, Montana 59102.
NOTE- on 1st time non-USA orders we will REQUIRE a copy of BOTH sides of your card with numbers printed below, PLUS one photo ID and your signature authorizing the charges. IN ADDITION, you must e-mail us your shipping preference. ALL orders are packed with actual invoice for selling price. No exceptions.
Battery Warranties
Lithium Polymer batteries are very sensitive to misuse and over discharging. For this reason HeliProz cannot warranty any Lithium Polymer Batteries that we sell. Like electronic items, batteries are usually warrantied by the manufacturer and it is the responsibility of the user to seek any warranty claims with the manufacturer. Please do not return defective/swelled batteries to HeliProz, instead if you feel there is a defect with a lithium polymer battery, please contact the manufacturer for warranty claims.
Damaged Items
If you are not certain that a package is still intact when it arrives, MAKE THE DELIVERY PERSON WAIT while you open the box and verify that the contents survived. Never accept a badly beaten package - from us or anyone else. If there is damage or the shipping box has been broken open and parts are missing, REFUSE delivery and call us. If you have accepted a package and then find that there was damage to an item(s), contact UPS immediately for instructions on filing a claim. In most cases the companies who sell us products require that the end-user be responsible for contacting them if there are missing or damaged parts not caused by shipping. Clearance items are not covered by any warranty through HeliProz, you will need to deal with the manufacturer of that item. By purchasing clearance items you are agreeing to these terms.
IF YOU GET AN ITEM THAT IS DEFECTIVE WHEN YOU OPEN IT - DOA - then CALL for instructions, or e-mail sales@heliproz.com. Normally we will replace it upon return, IF the parts are available to replace it. IF it is a kit missing parts, contact the manufacturer, they all require customers to work directly with them on such issues.
Mistakes and Returns
If WE make a mistake and ship the wrong item, call us for authorization to return the item for exchange or full refund.
If YOU make a mistake and decide you don't wan't an item or ordered the wrong thing, call us for instructions. Most items can be returned as long as they are in exactly the same condition as when we sent them. Some items do incur a restocking fee, and some items are not returnable if they have been opened. (Would YOU want to buy a radio that someone had messed with? Or a heli that may have missing parts? Me neither!)
ANY item returned will ONLY be credited IF you have PRIOR AUTHORIZATION, all of the original packaging AND the invoice (make a copy) and return the item to our store with all shipping and insurance fees paid. We do not accept any CODs. Unauthorized returns will be refused and you will be charged by your carrier for shipping both ways.
Important Legal Information
R/C Helicopters are not "toys," they are operational helicopters with all the inherant dangers of such devices. Construction and operation of helicopters requires training and caution. HeliProz Inc. makes no claim of guarantee, warranty or any other claim, expressed or implied, that any item purchased is suitable for any purpose included the intended purpose. Further, you specifically agree when placing any order that you will hold HeliProz Inc., its officers, employees and assignees, completely harmless and free of liability for any damage, harm, or claim arising from the purchase, assembly, use or misuse of any product(s) purchased from us. Nothing said, written or implied by any person connected with HeliProz Inc. shall invalidtate any of the preceding disclaimer. The purchaser assumes all liability for all potential damages or claims that might arise from the purchase or handling of any items purchased.
HeliProz Inc. reserves the right to refuse service to anyone for any reason. We may require faxed signatures and copies of credit cards prior to shipping any order.
We are fully aware that you have a choice in where you buy your products. We thank you sincerely for choosing us.
Less Important Legal Information
We are further not responsible for any damge done to purchaser by any spouse or significant other due to purchase of any item(s) from us, either before or after the credit card bill arrives. We assume no responsibility for lost wages or promotions at work caused by your use of hobby products purchased from us. Loss of hair is specifically not our responsibility, even if due to trying to master inverted tail first flight. Damage to mental health is a potential byproduct of flying RC helicopters and we are not liable for that either.
No animals were harmed in producing this business as far as we know, though one of our cats is pretty upset about the long hours we spend at the store. Any similarity to any other person or heli shop is strictly unintentional and not very likely. We have no idea at all whether our products are Y3K compliant.
|
