|
HeliProz Inc. Official Policies
Here's all the stuff that you probably want to know about
when placing an order. The main thing you need to know is that
we are in this business to provide a level of caring, competent
support and service that is far better than the "norm"
in the RC industry, with extremely competitive pricing on ALL
of the things we sell - not just a few selected big items.
Please understand that we generally have NO control over availability
of products and pricing. Either is subject to change without
further notice. We are not responsible for typographical errors
in any media.
|
- FREE SHIPING OFFER - READ THIS!
Payment Terms: We accept
Visa, Mastercard and Discover for payment. That's all.
We do NOT ship COD, sorry - the added cost is not conducive
to our goal of having the best overall pricing. We will accept
money orders or certified checks for any order, but suggest you
call first to get a shipping quote. Non-certified checks may,
at our disgression, be held to verify funds prior to shipping.
American Express charges WAY too much in fees to be of any
use to us.
|
|
Same Day UPS Shipping
Any WEB order placed on a business day by no later than
5PM Eastern Time (that's 4pm in Chicago, 3PM in Denver and 2PM
in California...) WILL BE SHIPPED via UPS that same day. If not, WE will pay the shipping or upgrade
to 1-day faster method at our cost. Postal shipping
or non-US orders DO NOT get this guarantee due to added paperwork
and time involved. PHONE orders placed by
6:00 PM EST WILL SHIP SAME DAY.
Shipping Charges - Phone Orders
If you call to order, we'll give you the shipping charges along
with the EXACT TOTAL of your order. (We hate it when we order
something and they can't tell us what they're charging us!) We
bill ONLY whatever UPS's rate is. NO HANDLING CHARGES on ANY
type of UPS shipping.
Shipping Charges - Internet Ordering
Orders over $100 get free UPS ground in the 48 states. Web Orders
under $100 pay $5.99 for UPS ground, which is considerably less
than actual cost in almost all cases. When you check-out, you
may of course select a faster UPS method, for which you will
be billed at the current rate. FREE UPS GROUND offer ALSO
applies to all phone orders, INCLUDING kits and oversize packages!
BACKORDERS
If we have a small part to ship and a big part (Heli, etc) out
of stock we reserve the right to treat the larger shipment as
a separate order and will tell you this when ordering. (Or at
your request we MAY hold the small parts until the other items
arrive and ship at one time. ) We will NEVER CHARGE YOUR CARD
for anything on backorder until it is ready to ship to you.
For orders over the web site, if you order a product that
SHOWS as out of stock, we will ship the in-stock items and treat
the backordered items as a separate order including billing for
shipping if applicable except we only charge $4 for the backordered
shipment if it's under $100.
NEW POLICY Jan 1, 2003: ALL BACKORDERS under $20 will be
automatically cancelled.
Non-USA or non-UPS shipping
Go to www.ups.com for rates on UPS
Express shipping. (We bill you 30% less than their published
rates). NOTE that you must add insurance, AND that all weights
are based on PACKAGE SIZE, not actual weight. Very small parts
order will be 3 pound rate, radios 20 pound rate, 30/50 kits
33 pound rate, 60/90 kits 50 pounds and ARFS 55 pounds.
We DO offer Post Office Express service to non-US customers.
Go to www.usps.com and again be sure
to add insurance. Many kits are too large to ship by postal EMS.
For either shipping method our address is Billings, Montana
59102.
NOTE- on 1st time non-USA orders we will REQUIRE a copy
of BOTH sides of your card with numbers printed below, PLUS one
photo ID and your signature authorizing the charges. IN ADDITION,
you must e-mail us your shipping preference.. ALL orders
are packed with actual invoice for selling price. No exceptions.
Damaged Items
If you are not certain that a package is still intact when it
arrives, MAKE THE DELIVERY PERSON WAIT while you open the box
and verify that the contents survived. Never accept a badly beaten
package - from us or anyone else. If there is damage or the shipping
box has been broken open and parts are missing, REFUSE delivery
and call us.
If you have accepted a package and then find that there was damage
to an item(s), contact UPS immediately for instructions on filing
a claim.
In most cases the companies who sell us products require that
the end-user be responsible for contacting them if there are
missing or damaged parts not caused by shipping.
IF YOU GET AN ITEM THAT IS DEFECTIVE WHEN YOU OPEN IT -
DOA - then CALL ERIC or ELLEN for instructions, or e-mail
sales@heliproz.com. Normally
we will replace it upon return, IF the parts are available to
replace it. IF it is a kit missing parts, contact the manufacturer,
they all require customers to work directly with them on such
issues.
Mistakes and Returns
If WE make a mistake and ship the wrong item, call us for authorization
to return the item for exchange or full refund.
If YOU make a mistake and decide you don't wan't an item or
ordered the wrong thing, call us for instructions. Most items
can be returned as long as they are in exactly the same condition
as when we sent them. Some items do incur a restocking fee, and
some items are not returnable if they have been opened. (Would
YOU want to buy a radio that someone had messed with? Or a heli
that may have missing parts? Me neither!)
ANY item returned will ONLY be credited IF you have PRIOR
AUTHORIZATION, all of the original packaging AND the invoice
(make a copy) and return the item to our store with all shipping
and insurance fees paid. We do not accept any CODs. Unauthorized
returns will be refused and you will be charged by your carrier
for shipping both ways.
|
Important Legal Information
R/C Helicopters are not "toys," they are operational
helicopters with all the inherant dangers of such devices. Construction
and operation of helicopters requires training and caution.
HeliProz Inc. makes no claim of guarantee, warranty or any other
claim, expressed or implied, that any item purchased is suitable
for any purpose included the intended purpose. Further, you specifically
agree when placing any order that you will hold HeliProz Inc.,
its officers, employees and assignees, completely harmless and
free of liability for any damage, harm, or claim arising from
the purchase, assembly, use or misuse of any product(s) purchased
from us. Nothing said, written or implied by any person connected
with HeliProz Inc. shall invalidtate any of the preceding disclaimer.
The purchaser assumes all liability for all potential damages
or claims that might arise from the purchase or handling of any
items purchased.
HeliProz Inc. reserves the right to refuse service to anyone
for any reason. We may require faxed signatures and copies of
credit cards prior to shipping any order.
We are fully aware that you have a choice in where you buy
your products. We thank you sincerely for choosing us.
Less Important Legal Information
We are further not responsible for any damge done to purchaser
by any spouse or significant other due to purchase of any item(s)
from us, either before or after the credit card bill arrives.
We assume no responsibility for lost wages or promotions at work
caused by your use of hobby products purchased from us. Loss
of hair is specifically not our responsibility, even if due to
trying to master inverted tail first flight. Damage to mental
health is a potential byproduct of flying RC helicopters and
we are not liable for that either.
No animals were harmed in producing this business as far as
we know, though one of our cats is pretty upset about the long
hours we spend at the store. Any similarity to any other person
or heli shop is strictly unintentional and not very likely. We
have no idea at all whether our products are Y3K compliant.
|