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International Ordering Information

Orders Originating Outside of the United States:

In an effort to try and help protect cardholders against identity theft, HeliProz has decided to take steps towards making it more difficult for people to use stolen credit cards on our website.

As of March 1, 2008, we will require all out of country orders to be placed with two options:

1) PayPal: Orders that are placed on the website via PayPal will ship out as normal. PayPal uses a system that verifies cardholder information and addresses before they will allow you to use their services. This makes it very easy for out of country customers to order from us. Click here to be directed to PayPal to set up an account today. This is the most secure way for our customers to order from us and it allows us to process orders without having to ask for more paperwork to be sent for verification as PayPal takes care of all of that at one time so that you never need to provide a company that information again. This is the method we would recommend for our out of country customers.
A note on our PayPal orders: We do not charge a flat rate for packages shipping outside of the country as the charge varies from country to country. Therefore we receive the order and calculate the exact shipping charges for that order. We only charge what the post office charges us, no handling fee. We will send the request for payment once we receive the order (the requests ALWAYS get sent right after we download the orders into our mail order software) so the order can still go out on the same day, as soon as you accept the payment.
2) Credit Cards: If you do not have PayPal and would rather use a credit card to make purchases from our store you will need to provide us with some additional information. Out-of-country credit cards do not have the ability to verify with the same information as in-country cards (ie. address and zip code). In order to verify that you are holding the credit card and that you are the card holder we will require that you either e-mail or fax us a copy of your credit card and a picture id so that we can verify you are the card holder.

 

Out of Country Shipping Options

USPS Express Mail International - $49.00*
Delivery to destination is usually in 5-7 business days, tracking is available to most major cities, all packages are insured. While most packages are delivered within 5-7 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as processing time in customs). Delivery times are not guaranteed.
*Does not include orders that are oversized and/or over $1000.00 USD. Please contact us for shipping quote

USPS Priority Mail International - $39.00*
Delivery to destination is usually in 7-10 business days, tracking is available to most major cities, all packages are insured. While most packages are delivered within 7-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as processing time in customs). Delivery times are not guaranteed.
*Does not include orders that are oversized and/or over $1000.00 USD. Please contact us for shipping quote

USPS Priority Mail International Small - $14.95*
Delivery to destination is usually in 7-10 business days, tracking is not available, all packages are insured. While most packages are delivered within 7-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as processing time in customs). Delivery times are not guaranteed.
*Order must fit in a 8 5/8" x 5 3/8" x 1 5/8" (size of a video cassette tape), and weigh under 2 pounds.

USPS First Class Mail International - $12.00*
Delivery time varies, tracking is not available, all packages are insured. While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as processing time in customs). Delivery times are not guaranteed.
*Order must be able to fit in a box no longer than 24” in length and weight less than 2 pounds. The value of the order cannot exceed $50.00 USD.

Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages are processed by customs. HeliProz is unable to determine what your country may charge you for these fees. Please contact your local postal carrier or customs department for further information on duties, taxes, or custom fees for your country.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 45 days from shipment date, please contact us for instructions.