Free Shipping Policies
Orders of $100 or more of shippable merchandise get FREE standard shipping in all 50 states and to our soldiers at APO/FPO's!**
Yet another reason to love HeliProz! We now offer US Priority Mail shipping for our customers that prefer postal shipments. There are some stipulations such as package size, but this will allow for our customers to have smaller packages delivered quickly and with more delivery days than UPS.
**Large packages are NOT included when using the US Postal service. We will help with the shipping to get it into the smallest but still safe package. The USPS has dimensional regulations that can skyrocket the cost of shipping on larger packages. It will be up to you whether you would like to pay that cost in order to use the postal service or choose UPS.
WE SHIP ORDERS OVER $100 OF SHIPPABLE MERCHANDISE FOR FREE!!*
For orders that qualify for FREE SHIPPING, Heliproz chooses the shipping method. Shipping methods include UPS and USPS
*Oversized packages not included in free shipping
Orders over $100 of shippable merchandise qualify, ON THE WEB or ON THE PHONE!
Basic Shipping Information
Due to the increasing number of fraudulent orders, ALL First Time Orders using a Credit Card will only be shipped to the Billing Address. First time orders wanting to ship to an alternate address may still use Pay Pal.
On WEB (only) orders UNDER $100 we charge the actual shipping rate for UPS ground. Phone orders under $100 pay whatever the actual shipping charge is. We'll charge you OUR LOWEST IN-STORE PRICE (even if it's lower than what's posted!) for the merchandise.
We ship via UPS and USPS. For any other method of shipping do NOT order via the web store - call or e-mail us to make arrangements. ORDER MONDAY thru FRIDAY by 5 PM EASTERN AND YOUR ORDER WILL SHIP THAT DAY!! (That's 4 Central, 3 MST and 2PM West Coast).
Note, WE CHARGE ONLY whatever the current rates are (regardless of order size) for UPS 3-Day, 2-Day (Blue Label) and Overnight (Red Label) shipping. Please send a note if you place an order on Friday and want Saturday delivery. UPS charges an additional $15 for this service. You can go to ups.com or usps.com to see the rates, our zip is 59102. Just remember that UPS charges based on SIZE for all air services - most 30 helis are billed at 25# rate, 60 helis at 43# rate. We still also pay HALF of 3-day UPS shipping to help make a quicker and less expensive transit time to our east coast customers. The amount is calculated at checkout.
Same Day UPS and U.S. Priority Mail Shipping
Any WEB order placed on a business day by no later than 5PM Eastern Time (that's 4pm in Chicago, 3PM in Denver and 2PM in California...) WILL BE SHIPPED via UPS that same day. If not, WE will pay the shipping or upgrade to 1-day faster method at our cost. Non-US orders DO NOT get this guarantee due to added paperwork and processing times. UPS PHONE orders placed by 6:00 PM EST WILL SHIP SAME DAY. U.S. Postal Orders must be placed over the phone by 5 PM EST as the postal service has an earlier pickup time.
NOTE - We manually e-mail you when we retrieve the web store orders from the secure server. If you do NOT get an e-mail within 24 hours then something went wrong and you should contact us.
On some items we may have pricing that's actually LESS than what we are allowed to show on the web site or in our ads. So what if you order one of those items via the web store - will you pay more? ABSOLUTLEY NOT! If the current in-store price is less than what the web site shows, we'll REDUCE THE CHARGES for the order and shipping.